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cobian
#1 Posted : Sunday, October 9, 2011 11:03:49 PM(UTC)
cobian

Rank: Administration

Groups: Administrators
Joined: 10/9/2011(UTC)
Posts: 1,679
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Location: Umeå, Sweden

Was thanked: 104 time(s) in 82 post(s)
Perhaps, the most frequently asked question of them all, and the one that has been present forever in the FAQ.

Cause: often, the user is running the program as a service.

Solution:

1) The easy way: change the installation mode to Application (Options-General-Service control). This way you will have access to everything you have access to from Explorer

If you decided to keep the service mode then

1) You cannot run the service under the LocalSystem account. LocalSystem is a very powerful account but it has not access to network resources. Change the account that runs the service from LocalSystem to any other regular account. The account to use MUST have a non-empty password.

2) You cannot use mapped drives. Mapped drives are mounted per-user. A service is running under some other context and therefore it may not have the driver mapped the way you see them in Explorer. Use therefore ALWAYS UNC paths like \\Server\Directory

3) The obvious one: the user running the task must have permissions to access the network resource. If the user doesn't have permissions, the task may report a "not found" error back.

4) Some networks server may been asleep when they are not in use. If so, when it's time to backup the program may report that the network resource id not found. Solution: create a dummy before-backup event, with a batch file or program that tries to access the remote resource and add a pause of some seconds. This will cause the server to awake and it will be prepared to be accessed when it's time for the real backup.
 1 user thanked cobian for this useful post.
napochan on 12/29/2011(UTC)
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