Installing problems

Questions about Cobian Backup 11 (Gravity)
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rowanbradley
Posts: 1
Joined: 22 Oct 2022, 17:41

Installing problems

Post by rowanbradley »

I just reinstalled Cobian Backup 11 (I think I previously had it installed, but it does not seem to have been working in recent months). It completed the installation, and told me it had found 2 errors, and that I should inspect the installation log. It did not tell me how to do this, and I can't find it. How do I inspect this log?

Another niggle - when I tried to log into this support forum,. it told me that my username (from my previous use of Cobian Backup, a year of more ago) was illegal, It told me to try again (which I did, several times) and then told me to contact the Board Administrator. I tried to do this, and was told that the contact page for the board administrator had been disabled. My only way forward was to create a new account. I guess things have changed since I last used the ysstem, but that the new version does not fully take into account that people with old accounts may try to log in, maybe years later.

Thank you - Rowan
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cobian
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Joined: 31 Oct 2020, 01:25
Location: Sweden
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Re: Installing problems

Post by cobian »

The "log" is the text that is shown after the installation. Just scroll some lines up until you see the error text.
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Luis Cobian
Cobian Backup's creator
helgaella99
Posts: 3
Joined: 18 Jun 2024, 08:47

Re: Installing problems

Post by helgaella99 »

rowanbradley wrote: 22 Oct 2022, 17:48 I just reinstalled Cobian Backup 11 (I think I previously had it installed, but it does not seem to have been working in recent months). It completed the installation, and told me it had found 2 errors, and that I should inspect the installation log. It did not tell me how to do this, and I can't find it. How do I inspect this log?

Another niggle - when I tried to log into this support forum,. it told me that my username (from my previous use of Cobian Backup, a year of more ago) was illegal, It told me to try again (which I did, several times) and then told me to contact the Board Administrator. I tried to do this, and was told that the contact page for the board administrator had been disabled. My only way forward was to create a new account. I guess things have changed since I last used the ysstem, but that the new version does not fully take into account that people with old accounts may try to log in, maybe years later.
Drift Hunters[/size
Thank you - Rowan

To inspect the installation log for Cobian Backup 11, navigate to the installation directory, typically found in C:\Program Files\Cobian Backup 11. Look for a file named install.log or similar. This log will provide details about the errors encountered during installation.
Forum Login Issues
For the login issue, creating a new account is a valid workaround. It seems the forum may not support legacy usernames. Consider reaching out to the community for further assistance with your old account if needed.
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cobian
Site Admin
Posts: 5121
Joined: 31 Oct 2020, 01:25
Location: Sweden
Contact:

Re: Installing problems

Post by cobian »

This is a new forum, so yes, if you was in the old one then a new account must be created.
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Luis Cobian
Cobian Backup's creator
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