Gravity tasks OCCASIONALLY hang

Questions about Cobian Backup 11 (Gravity)
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DERSS
Posts: 1
Joined: 06 Feb 2022, 08:01

Gravity tasks OCCASIONALLY hang

Post by DERSS »

Hi,

Normally Gravity works just fine but maybe a couple of months ago its service process has occasionally started to hang -- to a degree that I could not even force it to comeback alive by manually terminating any and all relates services and processes (though maybe I was doing it in the wrong order or something else incorrectly) so only system restart helps.

I have two tasks: "Main" for bigger archiving once a day and "Sessions" is for hourly browser sessions backup (due to some browsers like Firefox being trash in managing its own backup sessions and may easily erase them). In this case, task "Sessions" was starting good but hung after " 2022-02-05 09:17 Compressing to the archive "E:\iCloudDrive\Archive\Browser session\Sessions 2022-02-05 09;16;37 (Incremental).7z". Please wait while preparing the files...":
2022-02-05 09:16 *** A new backup has started. Number of tasks in queue: 1 ***
2022-02-05 09:16 Preventing the system from entering sleep mode...
2022-02-05 09:16 ** Backing up the task "Sessions" **
2022-02-05 09:16 Counting the files for the task "Sessions"...
2022-02-05 09:16 Executing the pre-backup events
2022-02-05 09:16 Executing "D:\Denis\Programs\nircmd.exe" externally. Waiting for the user interface's response...
2022-02-05 09:16 The program "D:\Denis\Programs\nircmd.exe" was successfully executed by the user interface
2022-02-05 09:16 If your unpacker cannot handle the archives created by Cobian Backup, see the FAQ
2022-02-05 09:16 Starting the Volume Shadow Copy snapshot for the drives: C:\
2022-02-05 09:16 The Volume Shadow Copy snapshot set has been created successfully
2022-02-05 09:16 Ignoring the source "GLOBALROOT\Device\HarddiskVolumeShadowCopy355\Users\zxspe\AppData\Roaming\Mozilla\Firefox\Profiles\iuf1coqf.default\datareporting\": found in the task's exclusion masks
2022-02-05 09:17 Compressing to the archive "E:\iCloudDrive\Archive\Browser session\Sessions 2022-02-05 09;16;37 (Incremental).7z". Please wait while preparing the files...
2022-02-05 10:16 The task "Sessions" is already present on the queue. Ignoring it...
2022-02-05 11:16 The task "Sessions" is already present on the queue. Ignoring it...
2022-02-05 12:15 A missing backup for "Main" has been detected. Adding it to the queue...
2022-02-05 12:15 The task "Main" is already present on the queue. Ignoring it...
2022-02-05 12:16 The task "Sessions" is already present on the queue. Ignoring it...
2022-02-05 13:16 The task "Sessions" is already present on the queue. Ignoring it...
2022-02-05 14:16 The task "Sessions" is already present on the queue. Ignoring it...
2022-02-05 15:15 A missing backup for "Main" has been detected. Adding it to the queue...
2022-02-05 15:15 The task "Main" is already present on the queue. Ignoring it...
2022-02-05 15:16 The task "Sessions" is already present on the queue. Ignoring it...
2022-02-05 16:16 The task "Sessions" is already present on the queue. Ignoring it...
2022-02-05 17:16 The task "Sessions" is already present on the queue. Ignoring it...
2022-02-05 18:15 A missing backup for "Main" has been detected. Adding it to the queue...
2022-02-05 18:15 The task "Main" is already present on the queue. Ignoring it...
2022-02-05 18:16 The task "Sessions" is already present on the queue. Ignoring it...
2022-02-05 19:16 The task "Sessions" is already present on the queue. Ignoring it...
2022-02-05 20:16 The task "Sessions" is already present on the queue. Ignoring it...
2022-02-05 21:15 A missing backup for "Main" has been detected. Adding it to the queue...
2022-02-05 21:15 The task "Main" is already present on the queue. Ignoring it...
2022-02-05 21:16 The task "Sessions" is already present on the queue. Ignoring it...
2022-02-05 21:57 Pausing the current operation...
2022-02-05 22:06 Canceling the current operation...
2022-02-05 22:16 The task "Sessions" is already present on the queue. Ignoring it...
2022-02-05 23:16 The task "Sessions" is already present on the queue. Ignoring it...
Obviously, pausing or cancelling the operation does not work, nothing works at all after that besides a full restart.

Where can I look for underneath errors? VSS was created successfully, so not there.

Thanks in advance.
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cobian
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Re: Gravity tasks OCCASIONALLY hang

Post by cobian »

I guess this is a problem with the 7zip library. unfortunately, I'm not touching gravity anymore.
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Luis Cobian
Cobian Backup's creator
lfcobian
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Joined: 12 Jul 2022, 21:02

Re: Gravity tasks OCCASIONALLY hang

Post by lfcobian »

Just to clarify: The program itself is not hung - the backup task is hung, stuck on a file.
lfcobian
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Joined: 12 Jul 2022, 21:02

Re: Gravity tasks OCCASIONALLY hang

Post by lfcobian »

Hello
Gravity is hunging for me too, stuck on a file. I can click on the Pause button, but clicking on the "rUN" button doesn't change anything.
I am not using compression, so it is not a zip issue.
I will try Reflector.
It' a pitty Reflector does not have the Remote Manager. It is a vey nice tool to make some edits on the backup configuration and see the logs remotely.

Just to clarify: The program itself is not hung - the backup task is hung, stuck on a file.

Sorry for the repost.

Thanks
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cobian
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Re: Gravity tasks OCCASIONALLY hang

Post by cobian »

If compression is being used my guess is to blame the antivirusprogram.
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Luis Cobian
Cobian Backup's creator
lfcobian
Posts: 3
Joined: 12 Jul 2022, 21:02

Re: Gravity tasks OCCASIONALLY hang

Post by lfcobian »

The file system is in a Windows Server DFSR share. After I installed the antivirus, my cluster died. So I decided to let the virus checking in charge of our workstation clients. So, there is no antivirus in this host.
If you are now targeting Reflector, please think about adding the Remote Manager.
Thank you.
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cobian
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Re: Gravity tasks OCCASIONALLY hang

Post by cobian »

:OK
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Luis Cobian
Cobian Backup's creator
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