System doesn't shut down

[bjshaw]

The system shutdown no longer works after upgrade to version 2.3.11
Running under Windows 11
Backup is scheduled to run at 01.00 daily
Post backup events end with: Shutdown. Forcibly close: Yes

Log ends:
2023-05-06 02:05:29 Resuming the working thread after the pause.
2023-05-06 02:05:29 Setting the system power flag. This function will be executed when the backup ends.
2023-05-06 02:05:29 The post-backup events have been executed.

2023-05-06 02:05:29 ** Backup for the task "Beelink Daily" has ended **
2023-05-06 02:05:29 ** Processed files: 46599. Backed up files: 124. Created folders: 2017. Backup size: 641.61 MB. **
2023-05-06 02:05:29 ** Number of errors: 1. Time elapsed: 1 hours, 5 minutes, 22 seconds. **

2023-05-06 02:05:29 Deleting the Volume Shadow Copy image...
2023-05-06 02:05:30 The Volume Shadow Copy image has been successfully deleted.

2023-05-06 02:05:30 The backup has ended. There are errors. Consult the log file.

2023-05-06 02:05:30 Shutting down the computer...
2023-05-06 02:05:30 Closing the engine. Bye!

I didn't get back to the PC until 13.30 on 7th May but found it still powered on
There had been no change to the backup task but previously it had shut down the PC successfully after the backup

Next log starts:
2023-05-07 13:32:09 Welcome to Cobian Reflector!
2023-05-07 13:32:09 Program version: 2.3.11

2023-05-07 13:32:09 Loading the task list "C:\Program Files\Cobian Reflector\Lists\MainList.lst".

Furthermore the daily backup did not run at 01.00 on 7th May.

[cobian]

There have been no changes in the shutdown version since 2.0.5

Teste at this moment and seems OK.

[bjshaw]

The only other change I can see since upgrade to version 2.3.11 is that the backup no longer runs under user SYSTEM but instead runs under my personal user id, bjsha.

Old version:
2023-05-03 00:30:17 Welcome to Cobian Reflector!
2023-05-03 00:30:17 Program version: 2.3.8
.....
2023-05-03 01:00:11 Starting the copy. The user running the task is: SYSTEM

After upgrade:
2023-05-09 00:30:36 Welcome to Cobian Reflector!
2023-05-09 00:30:36 Program version: 2.3.11
.....
2023-05-09 01:00:12 Starting the copy. The user running the task is: bjsha

However, I wouldn't have expected this to make a difference as I have administrator rights and I can shut down the system successfully from an interactive session.
I have now changed the system power settings to time out after being idle for 1 hour so when I come to the PC the following day I find it powered off but I have only been able to make it sleep and when I power on it just completes the shut down that was still unfinished after the overnight backup. This is still preventing the next night's backup.

[cobian]

If your user is not a member of the Administrator group you have no permission to shutdown the system programmatically.

[bjshaw]

While I was looking at the system event log to try to understand what was happening I noticed that the system shutdown request (event id 1074) was being issued by Cobian.Reflector.Application.exe where it had previously been issued by Cobian.Reflector.Service.exe. So I realised that I had somehow changed the backup during the upgrade to run as an app instead of a service and this was the reason that the backup was running under my user id instead of SYSTEM user id.
I changed it back to be run as a service on 10/5/23 but the backup task that ran at 01.00 on 11/5/23 still failed to shut down the system.
The only other thing I did after that was to change the system power setting back not to timeout and sleep when idle. So from the backup at 01.00 on 12/5/23 the task has been running successfully and the system has been shutting down each day like it used to.

So all is well now but I don't understand why it stopped working properly or why it is now resolved.

[cobian]

Strange, yes.

[elijahnelson]

Double-check the backup task settings in Cobian Soft to ensure that the shutdown command is still configured correctly. Verify that the "Shutdown" option is enabled and set to "Forcibly close: Yes" as intended.