Hi.
When I go to "Install" the update (it was working before) it gives me a new windows and it says, "Starting the installation...Uninstalling the existing instance of the program..." and then the window disappears. I'm run Windows 11. I have disabled Malewarebytes and IObit's Advanced SystemCare. Can you give me advance as to what I should do now?
Thanks.
--Scott Starker
update fails after "Uninstalling..."
Re: update fails after "Uninstalling..."
Do you find any error in the Event Viewer?
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Luis Cobian
Cobian Backup's creator
Luis Cobian
Cobian Backup's creator
Re: update fails after "Uninstalling..."
The last entry I have is the 14th of Feb. (Cobian Reflector VSC Requester).
Information 2/14/2024 10:31:30 AM Cobian Reflector VSC Requester 0 None
Information 2/14/2024 10:31:30 AM Cobian Reflector VSC Requester 0 None
Re: update fails after "Uninstalling..."
You must look under the Windows Logs/Application log in the Event viewer-
--
Luis Cobian
Cobian Backup's creator
Luis Cobian
Cobian Backup's creator
Re: update fails after "Uninstalling..."
With the Windows Logs/Application log I get 3 events right after I installed it:
Information 2/20/2024 5:11:00 PM Windows Error Reporting 1001 None
Error 2/20/2024 5:10:57 PM Application Error 1000 Application Crashing Events
Error 2/20/2024 5:10:56 PM .NET Runtime 1026 None
Information 2/20/2024 5:11:00 PM Windows Error Reporting 1001 None
Error 2/20/2024 5:10:57 PM Application Error 1000 Application Crashing Events
Error 2/20/2024 5:10:56 PM .NET Runtime 1026 None
Re: update fails after "Uninstalling..."
Error 2/20/2024 5:10:56 PM .NET Runtime 1026 None
There you have it, I think!
There you have it, I think!
--
Luis Cobian
Cobian Backup's creator
Luis Cobian
Cobian Backup's creator
Re: update fails after "Uninstalling..."
After going through all of the steps for .NET Runtime 1026 I have found that NONE of them worked. I turned back to the Event Viewer and the details are
Application: Cobian.Reflector.Setup.exe
Framework Version: v4.0.30319
Description: The process was terminated due to an unhandled exception.
Exception Info: System.ComponentModel.Win32Exception
at System.Diagnostics.Process.StartWithShellExecuteEx(System.Diagnostics.ProcessStartInfo)
at Cobian.Reflector.Installer.uninstallOldInstance()
at Cobian.Reflector.Installer.workingThread()
at System.Threading.ExecutionContext.RunInternal(System.Threading.ExecutionContext, System.Threading.ContextCallback, System.Object, Boolean)
at System.Threading.ExecutionContext.Run(System.Threading.ExecutionContext, System.Threading.ContextCallback, System.Object, Boolean)
at System.Threading.ExecutionContext.Run(System.Threading.ExecutionContext, System.Threading.ContextCallback, System.Object)
at System.Threading.ThreadHelper.ThreadStart()
I have deleted all of the Cobian files and I assume that the "uninstallOldInstance()" would get skipped being that my system was new.
In Service I have "Volume Shadow Copy Manages and implements... Running Automatic"
Is there anything that I might try now?
--Scott
Application: Cobian.Reflector.Setup.exe
Framework Version: v4.0.30319
Description: The process was terminated due to an unhandled exception.
Exception Info: System.ComponentModel.Win32Exception
at System.Diagnostics.Process.StartWithShellExecuteEx(System.Diagnostics.ProcessStartInfo)
at Cobian.Reflector.Installer.uninstallOldInstance()
at Cobian.Reflector.Installer.workingThread()
at System.Threading.ExecutionContext.RunInternal(System.Threading.ExecutionContext, System.Threading.ContextCallback, System.Object, Boolean)
at System.Threading.ExecutionContext.Run(System.Threading.ExecutionContext, System.Threading.ContextCallback, System.Object, Boolean)
at System.Threading.ExecutionContext.Run(System.Threading.ExecutionContext, System.Threading.ContextCallback, System.Object)
at System.Threading.ThreadHelper.ThreadStart()
I have deleted all of the Cobian files and I assume that the "uninstallOldInstance()" would get skipped being that my system was new.
In Service I have "Volume Shadow Copy Manages and implements... Running Automatic"
Is there anything that I might try now?
--Scott
Re: update fails after "Uninstalling..."
Try uninstalling thep program manually first. If that fails, delete
HKEY_LOCAL_MACHINE\SOFTWARE\CobianSoft\Cobian Reflector
and try installing again.
HKEY_LOCAL_MACHINE\SOFTWARE\CobianSoft\Cobian Reflector
and try installing again.
--
Luis Cobian
Cobian Backup's creator
Luis Cobian
Cobian Backup's creator
Re: update fails after "Uninstalling..."
> HKEY_LOCAL_MACHINE\SOFTWARE\CobianSoft\Cobian Reflector
IT WORKS! Thank you!
--Scott Starker
IT WORKS! Thank you!
--Scott Starker
Re: update fails after "Uninstalling..."
--
Luis Cobian
Cobian Backup's creator
Luis Cobian
Cobian Backup's creator