Task Lists No Longer Displayed

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sb8301450
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Joined: 02 Oct 2021, 20:08

Task Lists No Longer Displayed

Post by sb8301450 »

I updated to the new Beta this morning, and when I manually ran a task, it ran, but, all the tasks in my list disappeared.
I also don't see the backups in the History list. I have attached the log.

Also, the Reflector icon in the task area is orange, rather than white as it was before I did this.

It also appears I cannot attach a PDF file to this topic, so please advise as to what extension to use if you would like a copy.
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cobian
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Re: Task Lists No Longer Displayed

Post by cobian »

The engine has crashed. Restart the engine. And try to find out what the cause of the crash was. Perhaps you find something in the log?
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sb8301450
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Re: Task Lists No Longer Displayed

Post by sb8301450 »

The engine continues to crash, but with no log entry.
Note that I reinstalled the product before running all my tasks, one at a time.

Here is the log as the particular task was running. Note, I have more tasks and the others appear to work fine.

Just one task is not working.

I still have no luck in attaching the log file, so here is the log.

Note that the icon is orange. If I restart the engine, everything is right.

LOG:

2021-10-11 09:49:12 A backup has started...
2021-10-11 09:49:12 Calculating the number of files. This could take a while...
2021-10-11 09:49:16 Backing up the task "Documents and Downloads"
2021-10-11 09:49:16 Requesting the creation of a Volume Shadow Copy image for the source...
2021-10-11 09:49:17 The Volume Shadow Copy image has been successfully created.
2021-10-11 09:49:17 Starting the copy. The user running the task is: Sean
2021-10-11 09:49:17 The destination directory "\\SBNAS2\Volume_2\Docs and Downloads\D\My Documents 2021-10-11 09;49;17 (Incremental)" has been successfully created.
2021-10-11 09:49:17 Backing up the directory "D:\My Documents" to "\\SBNAS2\Volume_2\Docs and Downloads\D\My Documents 2021-10-11 09;49;17 (Incremental)"...
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cobian
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Re: Task Lists No Longer Displayed

Post by cobian »

You need to run the log with verbose level in order to get better details.
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Luis Cobian
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Re: Task Lists No Longer Displayed

Post by sb8301450 »

OK, I already have Verbose set. I just turned on the dataset display.

Every file I am backing up is displayed so I cannot share this information.

There is no failure notice for the engine, but, it says "Engine not found" .

There is only 1 task that fails, while the rest seem to be working.

The task that fails is a big one. However, it appears that most of the files are being ignored as "the archive attribute is not set".

Also, I believe I am at the current beta level of this code.

Thanks.
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Re: Task Lists No Longer Displayed

Post by cobian »

OK thanks. Can you see if you find some info on the Event Viewer?

Also, the big task: is it using compression?
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Re: Task Lists No Longer Displayed

Post by sb8301450 »

OK, I tried to run without any compression and the same issue: The engine crashes.

Assuming I understood you correctly, 2 "Event Logs" shows the following:

************
Log Name: Application
Source: Application Error
Date: 10/17/2021 12:30:17 PM
Event ID: 1000
Task Category: (100)
Level: Error
Keywords: Classic
User: N/A
Computer: Egret
Description:
Faulting application name: Cobian.Reflector.Application.exe, version: 0.9.2.1, time stamp: 0xe119590d
Faulting module name: KERNELBASE.dll, version: 10.0.19041.1202, time stamp: 0xc9db1934
Exception code: 0xe0434352
Fault offset: 0x0000000000034f99
Faulting process id: 0x4248
Faulting application start time: 0x01d7c35f85ee0b94
Faulting application path: E:\Program Files\Cobian Reflector\Cobian.Reflector.Application.exe
Faulting module path: C:\WINDOWS\System32\KERNELBASE.dll
Report Id: 4bc49a08-33a1-4856-8bec-a68abcc2910e
Faulting package full name:
Faulting package-relative application ID:
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="Application Error" />
<EventID Qualifiers="0">1000</EventID>
<Version>0</Version>
<Level>2</Level>
<Task>100</Task>
<Opcode>0</Opcode>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2021-10-17T18:30:17.4226127Z" />
<EventRecordID>130380</EventRecordID>
<Correlation />
<Execution ProcessID="0" ThreadID="0" />
<Channel>Application</Channel>
<Computer>Egret</Computer>
<Security />
</System>
<EventData>
<Data>Cobian.Reflector.Application.exe</Data>
<Data>0.9.2.1</Data>
<Data>e119590d</Data>
<Data>KERNELBASE.dll</Data>
<Data>10.0.19041.1202</Data>
<Data>c9db1934</Data>
<Data>e0434352</Data>
<Data>0000000000034f99</Data>
<Data>4248</Data>
<Data>01d7c35f85ee0b94</Data>
<Data>E:\Program Files\Cobian Reflector\Cobian.Reflector.Application.exe</Data>
<Data>C:\WINDOWS\System32\KERNELBASE.dll</Data>
<Data>4bc49a08-33a1-4856-8bec-a68abcc2910e</Data>
<Data>
</Data>
<Data>
</Data>
</EventData>
</Event> Event Log

***************


*** VSS Error ***

Log Name: Application
Source: VSS
Date: 10/17/2021 12:30:19 PM
Event ID: 8194
Task Category: None
Level: Error
Keywords: Classic
User: N/A
Computer: Egret
Description:
Volume Shadow Copy Service error: Unexpected error querying for the IVssWriterCallback interface. hr = 0x80070005, Access is denied.
. This is often caused by incorrect security settings in either the writer or requestor process.

Operation:
Gathering Writer Data

Context:
Writer Class Id: {e8132975-6f93-4464-a53e-1050253ae220}
Writer Name: System Writer
Writer Instance ID: {14ac696f-e1b7-4ca8-a0e4-4d67d21caf50}
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="VSS" />
<EventID Qualifiers="0">8194</EventID>
<Version>0</Version>
<Level>2</Level>
<Task>0</Task>
<Opcode>0</Opcode>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2021-10-17T18:30:19.9878293Z" />
<EventRecordID>130382</EventRecordID>
<Correlation />
<Execution ProcessID="0" ThreadID="0" />
<Channel>Application</Channel>
<Computer>Egret</Computer>
<Security />
</System>
<EventData>
<Data>0x80070005, Access is denied.
</Data>
<Data>

Operation:
Gathering Writer Data

Context:
Writer Class Id: {e8132975-6f93-4464-a53e-1050253ae220}
Writer Name: System Writer
Writer Instance ID: {14ac696f-e1b7-4ca8-a0e4-4d67d21caf50}</Data>
<Binary>2D20436F64653A20575254575254494330303030313238372D2043616C6C3A20575254575254494330303030313234312D205049443A202030303030343037362D205449443A202030303031313237362D20434D443A2020433A5C57494E444F57535C73797374656D33325C737663686F73742E657865202D6B204E6574776F726B53657276696365202D70202D732043727970745376632D20557365723A204E616D653A204E5420415554484F524954595C4E4554574F524B20534552564943452C205349443A532D312D352D3230</Binary>
</EventData>
</Event>
**********************
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cobian
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Re: Task Lists No Longer Displayed

Post by cobian »

OK, it's the first event that holds the info about the crash. Unfortunately, too little information...

Could you please send me your lits in porder to try to replicate the problem here?

Thank you in advance
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Cobian Backup's creator
sb8301450
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Joined: 02 Oct 2021, 20:08

Re: Task Lists No Longer Displayed

Post by sb8301450 »

OK, I hope this is what you asked for.

Thanks.
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cobian
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Re: Task Lists No Longer Displayed

Post by cobian »

Is it the Quicken task that is crashing? Or does it happen with any task?
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