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Error on install

Posted: 14 Oct 2021, 15:21
by Graham
I get ...

Couldn't install the main service The account name is invalid or does not exist, or the password is invalid for the account name specified.

I have made several attempts and I am sure that the credentials are correct. I allow the installation to complete and use ... Tools -> Service and application control ... using the exact same credentials and the service starts correctly.

Cobian-install.jpg
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Re: Error on install

Posted: 14 Oct 2021, 15:41
by cobian
Is the password empty? Are you using the Domain\user notation?

Re: Error on install

Posted: 14 Oct 2021, 16:01
by Graham
cobian wrote: 14 Oct 2021, 15:41 Is the password empty? Are you sing the Domain\user notation?
Aha! The password is not empty. I specified "username" as the user ... I will try again with "machinename/username" ... Watch this space.

Re: Error on install

Posted: 14 Oct 2021, 16:30
by cobian
Note that you need to use a back slash \ not a forward one /

Re: Error on install

Posted: 14 Oct 2021, 16:42
by Graham
cobian wrote: 14 Oct 2021, 16:30 Note that you need to use a back slash \ not a forward one /
Too late ... I had already tried and failed with a forward slash ... A second attempt with backslash worked correctly and as expected ... And then I saw your post ... :D Thanks.