Windows 10 crash

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blian66
Posts: 6
Joined: 04 Feb 2022, 14:48

Windows 10 crash

Post by blian66 »

I have had problems with daily crashing of Windows 10 since I installed Reflector. Every time I check it appears Reflector is in the middle of a backup when it simple stops mid stream and the system shuts completely down. I uninstalled Reflector and went back to Gravity and everything was fine. Reinstalled Reflector and updated it and the crash is still happening. I am up to date on all Windows 10 patches.

Here is the log:

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    2022-02-08 05:03:01 A backup has started...
    2022-02-08 05:03:01 Calculating the number of files. This could take a while...
     
    2022-02-08 05:04:35 Backing up the task "Differential"
    2022-02-08 05:04:35 Requesting the creation of a Volume Shadow Copy image for the source...
    2022-02-08 05:04:44 The Volume Shadow Copy image has been successfully created.
    2022-02-08 05:04:44 Starting the copy. The user running the task is: SYSTEM
    2022-02-08 05:04:44 The destination directory "\\192.168.243.13\Brian_PC\pics-20220208_050444 (Differential)" has been successfully created.
    2022-02-08 05:04:44 Backing up the directory "F:\pics" to "\\192.168.243.13\Brian_PC\pics-20220208_050444 (Differential)"...
    2022-02-08 05:08:31 The directory "F:\pics" has been backed up.
     
    2022-02-08 05:08:31 *  Backup part for the task "Differential" has ended  *
    2022-02-08 05:08:31 *  Number of backed up files: 0. Backup part size: 0 bytes.  *
    2022-02-08 05:08:31 The destination directory "\\192.168.243.13\Brian_PC\Software-20220208_050831 (Differential)" has been successfully created.
    2022-02-08 05:08:31 Backing up the directory "C:\Software" to "\\192.168.243.13\Brian_PC\Software-20220208_050831 (Differential)"...
    2022-02-08 05:09:15 The directory "C:\Software" has been backed up.
     
    2022-02-08 05:09:15 *  Backup part for the task "Differential" has ended  *
    2022-02-08 05:09:15 *  Number of backed up files: 3. Backup part size: 2.67 KB.  *
    2022-02-08 05:09:15 The destination directory "\\192.168.243.13\Brian_PC\Users-20220208_050915 (Differential)" has been successfully created.
    2022-02-08 05:09:15 Backing up the directory "C:\Users" to "\\192.168.243.13\Brian_PC\Users-20220208_050915 (Differential)"...
    2022-02-08 05:09:15 Ignoring the directory "C:\Users\All Users". Reason: the directory is a reparse point.
   [color=#FFFF00] 2022-02-08 05:10:13 Ignoring the directory "C:\Users\brian\AppData\Local\Application Data". Reason: the directory is a repa[/color]    
    2022-02-08 08:22:16 Welcome to Cobian Reflector!
You can see here where it stops writing to the log in the middle of the process.

Event log shows only a shadow copy error but that is 5 minutes before the log at 9.

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- <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
- <System>
  <Provider Name="VSS" /> 
  <EventID Qualifiers="0">8194</EventID> 
  <Version>0</Version> 
  <Level>2</Level> 
  <Task>0</Task> 
  <Opcode>0</Opcode> 
  <Keywords>0x80000000000000</Keywords> 
  <TimeCreated SystemTime="2022-02-08T10:04:35.6701186Z" /> 
  <EventRecordID>202773</EventRecordID> 
  <Correlation /> 
  <Execution ProcessID="0" ThreadID="0" /> 
  <Channel>Application</Channel> 
  <Computer>DESKTOP-Brian</Computer> 
  <Security /> 
  </System>
- <EventData>
  <Data>0x80070005, Access is denied.</Data> 
  <Data>Operation: Gathering Writer Data Context: Writer Class Id: {e8132975-6f93-4464-a53e-1050253ae220} Writer Name: System Writer Writer Instance ID: {9319bb29-6e2b-4e34-bf31-dbc072e7270f}</Data> 
  <Binary>2D20436F64653A20575254575254494330303030313238372D2043616C6C3A20575254575254494330303030313234312D205049443A202030303030343138382D205449443A202030303030353035322D20434D443A2020433A5C57494E444F57535C73797374656D33325C737663686F73742E657865202D6B204E6574776F726B53657276696365202D70202D732043727970745376632D20557365723A204E616D653A204E5420415554484F524954595C4E4554574F524B20534552564943452C205349443A532D312D352D3230</Binary> 
  </EventData>
  </Event>
  
Immediately after that is the warning the there was an unexpected shutdown occurred.

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The previous system shutdown at 5:01:01 AM on ‎2/‎8/‎2022 was unexpected.
I have tried to find out what is going on but I cannot. Originally this was only occurring when attempting a full backup. Now it is happening during a differential as well. I have yet to run a true full backup. The differential did it but now it is failing.

Any ideas?
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cobian
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Re: Windows 10 crash

Post by cobian »

It seem like the shadow copy is not the problem what I can see.

But I think its a problem when copying C:\Users. This directory contains a lot of repairse points (even if I see that you are ignoring them , which is wise).

I'll try to reproduce this issue here.

If the program running as a service? Under the System account?
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Luis Cobian
Cobian Backup's creator
blian66
Posts: 6
Joined: 04 Feb 2022, 14:48

Re: Windows 10 crash

Post by blian66 »

Correct. It is running as a service.

This problem though was not failing there before. I have several that got through that and backed up sucessfully. During the full backup it would crash trying to backup a directory containing thousands of images. It got partway through every time however it never gets to the same point on each failure.
blian66
Posts: 6
Joined: 04 Feb 2022, 14:48

Re: Windows 10 crash

Post by blian66 »

Here is a log that worked fine.

Code: Select all

    2022-02-07 07:01:02 The log files have been successfully deleted.
     
    2022-02-07 07:04:48 Ignoring the directory "C:\Users\brian\Documents\My Music". Reason: the directory is a reparse point.
    2022-02-07 07:04:48 Ignoring the directory "C:\Users\brian\Documents\My Pictures". Reason: the directory is a reparse point.
    2022-02-07 07:04:49 Ignoring the directory "C:\Users\brian\Documents\My Videos". Reason: the directory is a reparse point.
    2022-02-07 09:39:09 Ignoring the directory "C:\Users\brian\Local Settings". Reason: the directory is a reparse point.
    2022-02-07 09:39:42 Ignoring the directory "C:\Users\brian\My Documents". Reason: the directory is a reparse point.
    2022-02-07 09:39:42 Ignoring the directory "C:\Users\brian\NetHood". Reason: the directory is a reparse point.
    2022-02-07 09:42:57 Ignoring the directory "C:\Users\brian\PrintHood". Reason: the directory is a reparse point.
    2022-02-07 09:42:57 Ignoring the directory "C:\Users\brian\Recent". Reason: the directory is a reparse point.
    2022-02-07 09:42:57 Ignoring the directory "C:\Users\brian\SendTo". Reason: the directory is a reparse point.
    2022-02-07 09:42:57 Ignoring the directory "C:\Users\brian\Start Menu". Reason: the directory is a reparse point.
    2022-02-07 09:42:57 Ignoring the directory "C:\Users\brian\Templates". Reason: the directory is a reparse point.
ERR 2022-02-07 10:33:17 An error occurred while testing the file "C:\WINDOWS\TEMP\Kali-Linux-2021.3-vbox-amd64-disk001.vdi" in the newly created archive: The specified network name is no longer available.

    2022-02-07 10:33:30 Ignoring the directory "C:\Users\Default\AppData\Local\Application Data". Reason: the directory is a reparse point.
    2022-02-07 10:33:32 Ignoring the directory "C:\Users\Default\AppData\Local\History". Reason: the directory is a reparse point.
    2022-02-07 10:33:38 Ignoring the directory "C:\Users\Default\AppData\Local\Microsoft\Windows\Temporary Internet Files". Reason: the directory is a reparse point.
    2022-02-07 10:33:41 Ignoring the directory "C:\Users\Default\AppData\Local\Temporary Internet Files". Reason: the directory is a reparse point.
    2022-02-07 10:33:45 Ignoring the directory "C:\Users\Default\Application Data". Reason: the directory is a reparse point.
    2022-02-07 10:33:45 Ignoring the directory "C:\Users\Default\Cookies". Reason: the directory is a reparse point.
    2022-02-07 10:33:45 Ignoring the directory "C:\Users\Default\Documents\My Music". Reason: the directory is a reparse point.
    2022-02-07 10:33:45 Ignoring the directory "C:\Users\Default\Documents\My Pictures". Reason: the directory is a reparse point.
    2022-02-07 10:33:45 Ignoring the directory "C:\Users\Default\Documents\My Videos". Reason: the directory is a reparse point.
    2022-02-07 10:33:47 Ignoring the directory "C:\Users\Default\Local Settings". Reason: the directory is a reparse point.
    2022-02-07 10:33:47 Ignoring the directory "C:\Users\Default\My Documents". Reason: the directory is a reparse point.
    2022-02-07 10:33:47 Ignoring the directory "C:\Users\Default\NetHood". Reason: the directory is a reparse point.
    2022-02-07 10:33:47 Ignoring the directory "C:\Users\Default\PrintHood". Reason: the directory is a reparse point.
    2022-02-07 10:33:47 Ignoring the directory "C:\Users\Default\Recent". Reason: the directory is a reparse point.
    2022-02-07 10:33:47 Ignoring the directory "C:\Users\Default\SendTo". Reason: the directory is a reparse point.
    2022-02-07 10:33:47 Ignoring the directory "C:\Users\Default\Start Menu". Reason: the directory is a reparse point.
    2022-02-07 10:33:47 Ignoring the directory "C:\Users\Default\Templates". Reason: the directory is a reparse point.
    2022-02-07 10:33:49 Ignoring the directory "C:\Users\Default User". Reason: the directory is a reparse point.
    2022-02-07 10:33:49 Ignoring the directory "C:\Users\defaultuser0\AppData\Local\Application Data". Reason: the directory is a reparse point.
    2022-02-07 10:33:52 Ignoring the directory "C:\Users\defaultuser0\AppData\Local\History". Reason: the directory is a reparse point.
    2022-02-07 10:33:56 Ignoring the directory "C:\Users\defaultuser0\AppData\Local\Microsoft\Windows\Temporary Internet Files". Reason: the directory is a reparse point.
    2022-02-07 10:33:59 Ignoring the directory "C:\Users\defaultuser0\AppData\Local\Temporary Internet Files". Reason: the directory is a reparse point.
    2022-02-07 10:34:25 Ignoring the directory "C:\Users\defaultuser0\Application Data". Reason: the directory is a reparse point.
    2022-02-07 10:34:25 Ignoring the directory "C:\Users\defaultuser0\Cookies". Reason: the directory is a reparse point.
    2022-02-07 10:34:26 Ignoring the directory "C:\Users\defaultuser0\Documents\My Music". Reason: the directory is a reparse point.
    2022-02-07 10:34:26 Ignoring the directory "C:\Users\defaultuser0\Documents\My Pictures". Reason: the directory is a reparse point.
    2022-02-07 10:34:26 Ignoring the directory "C:\Users\defaultuser0\Documents\My Videos". Reason: the directory is a reparse point.
    2022-02-07 10:34:28 Ignoring the directory "C:\Users\defaultuser0\Local Settings". Reason: the directory is a reparse point.
    2022-02-07 10:34:28 Ignoring the directory "C:\Users\defaultuser0\My Documents". Reason: the directory is a reparse point.
    2022-02-07 10:34:28 Ignoring the directory "C:\Users\defaultuser0\NetHood". Reason: the directory is a reparse point.
    2022-02-07 10:34:28 Ignoring the directory "C:\Users\defaultuser0\PrintHood". Reason: the directory is a reparse point.
    2022-02-07 10:34:28 Ignoring the directory "C:\Users\defaultuser0\Recent". Reason: the directory is a reparse point.
    2022-02-07 10:34:28 Ignoring the directory "C:\Users\defaultuser0\SendTo". Reason: the directory is a reparse point.
    2022-02-07 10:34:28 Ignoring the directory "C:\Users\defaultuser0\Start Menu". Reason: the directory is a reparse point.
    2022-02-07 10:34:28 Ignoring the directory "C:\Users\defaultuser0\Templates". Reason: the directory is a reparse point.
    2022-02-07 10:34:31 Ignoring the directory "C:\Users\Public\Documents\My Music". Reason: the directory is a reparse point.
    2022-02-07 10:34:31 Ignoring the directory "C:\Users\Public\Documents\My Pictures". Reason: the directory is a reparse point.
    2022-02-07 10:34:31 Ignoring the directory "C:\Users\Public\Documents\My Videos". Reason: the directory is a reparse point.
    2022-02-07 10:34:31 The directory "C:\Users" has been backed up.
     
    2022-02-07 10:34:31 *  Backup part for the task "Differential" has ended  *
    2022-02-07 10:34:31 *  Number of backed up files: 22706. Backup part size: 21.24 GB.  *
    2022-02-07 10:34:31 Deleting some differential backups. Reason: maintaining only 2 non-parked differential backups.
    2022-02-07 10:34:31 The backups have been deleted. Actual files may be being deleted on a background thread.
    2022-02-07 10:34:31 Executing the post backup events...
    2022-02-07 10:34:31 Executing a command line event...
    2022-02-07 10:34:31 The commands have been successfully executed.
    2022-02-07 10:34:31 The post-backup events have been executed.
     
    2022-02-07 10:34:31 ** Backup for the task "Differential" has ended **
    2022-02-07 10:34:31 ** Processed files: 312316. Backed up files: 22709. Created folders: 18053. Backup size: 21.24 GB. **
    2022-02-07 10:34:31 ** Number of errors: 11. Time elapsed: 5 hours, 28 minutes, 54 seconds. **
    2022-02-07 10:34:31 Deleting the Volume Shadow Copy image...
    2022-02-07 10:34:32 The Volume Shadow Copy image has been successfully deleted.
     
    2022-02-07 10:34:33 The backup has ended. There are errors. Consult the log file.
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cobian
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Posts: 4677
Joined: 31 Oct 2020, 01:25
Location: Sweden
Contact:

Re: Windows 10 crash

Post by cobian »

Could you run

chkdsk c: to see if there is any problem with the disk?
--
Luis Cobian
Cobian Backup's creator
blian66
Posts: 6
Joined: 04 Feb 2022, 14:48

Re: Windows 10 crash

Post by blian66 »

No issues

Code: Select all

Stage 1: Examining basic file system structure ...
  967680 file records processed.
File verification completed.
 Phase duration (File record verification): 19.18 seconds.
  17323 large file records processed.
 Phase duration (Orphan file record recovery): 0.00 milliseconds.
  0 bad file records processed.
 Phase duration (Bad file record checking): 0.60 milliseconds.

Stage 2: Examining file name linkage ...
  91164 reparse records processed.
  1299924 index entries processed.
Index verification completed.
 Phase duration (Index verification): 25.39 seconds.
  0 unindexed files scanned.
 Phase duration (Orphan reconnection): 6.65 seconds.
  0 unindexed files recovered to lost and found.
 Phase duration (Orphan recovery to lost and found): 0.42 milliseconds.
  91164 reparse records processed.
 Phase duration (Reparse point and Object ID verification): 415.55 milliseconds.

Stage 3: Examining security descriptors ...
Security descriptor verification completed.
 Phase duration (Security descriptor verification): 87.02 milliseconds.
  166123 data files processed.
 Phase duration (Data attribute verification): 0.53 milliseconds.
CHKDSK is verifying Usn Journal...
  224987280 USN bytes processed.
Usn Journal verification completed.
 Phase duration (USN journal verification): 2.02 seconds.

Windows has scanned the file system and found no problems.
No further action is required.

 233908223 KB total disk space.
 156925688 KB in 637677 files.
    265572 KB in 166124 indexes.
         0 KB in bad sectors.
   1208127 KB in use by the system.
      2048 KB occupied by the log file.
  75508836 KB available on disk.

      4096 bytes in each allocation unit.
  58477055 total allocation units on disk.
  18877209 allocation units available on disk.
Total duration: 53.78 seconds (53789 ms).
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