ost files not being backed up

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gordian
Posts: 1
Joined: Mon Aug 19, 2019 4:49 pm

ost files not being backed up

Post by gordian » Wed Sep 04, 2019 11:02 pm

For some reason my ost files are not getting backed up. I've checked the source and destination and they seem fine. Any ideas?

Here's the log file:

2019-09-04 04:00 T[/b]he log tab has been cleared. The log file with its full content is still available from the Log menu
2019-09-04 04:00 *** A new backup has started. Number of tasks in queue: 1 ***
2019-09-04 04:00 Preventing the system from entering sleep mode...
2019-09-04 04:00 ** Backing up the task "Outlook Backup" **
2019-09-04 04:00 Counting the files for the task "Outlook Backup"...
2019-09-04 04:00 Starting the Volume Shadow Copy snapshot for the drives: C:\
2019-09-04 04:00 The Volume Shadow Copy snapshot set has been created successfully
2019-09-04 04:00 Backing up the file "GLOBALROOT\Device\HarddiskVolumeShadowCopy12\Users\Gordian\Documents\Outlook Files\haldersteinowltrust@gordianconcepts.com.pst"
2019-09-04 04:00 Copying the file "GLOBALROOT\Device\HarddiskVolumeShadowCopy12\Users\Gordian\Documents\Outlook Files\haldersteinowltrust@gordianconcepts.com.pst" to "\\gordianconcepts\SRL Backup\ADMIN-PC\C\Users\Gordian\Documents\Outlook Files\Outlook Daily Backup for Cobian\haldersteinowltrust@gordianconcepts.com.pst"
2019-09-04 04:00 The file "GLOBALROOT\Device\HarddiskVolumeShadowCopy12\Users\Gordian\Documents\Outlook Files\haldersteinowltrust@gordianconcepts.com.pst" was successfully copied
2019-09-04 04:00 Backing up the file "GLOBALROOT\Device\HarddiskVolumeShadowCopy12\Users\Gordian\Documents\Outlook Files\info@musicamericatrust.org.pst"
2019-09-04 04:00 Copying the file "GLOBALROOT\Device\HarddiskVolumeShadowCopy12\Users\Gordian\Documents\Outlook Files\info@musicamericatrust.org.pst" to "\\gordianconcepts\SRL Backup\ADMIN-PC\C\Users\Gordian\Documents\Outlook Files\Outlook Daily Backup for Cobian\info@musicamericatrust.org.pst"
2019-09-04 04:00 The file "GLOBALROOT\Device\HarddiskVolumeShadowCopy12\Users\Gordian\Documents\Outlook Files\info@musicamericatrust.org.pst" was successfully copied
2019-09-04 04:00 Backing up the file "GLOBALROOT\Device\HarddiskVolumeShadowCopy12\Users\Gordian\Documents\Outlook Files\Internet Calendar Subscriptions.pst"
2019-09-04 04:00 Copying the file "GLOBALROOT\Device\HarddiskVolumeShadowCopy12\Users\Gordian\Documents\Outlook Files\Internet Calendar Subscriptions.pst" to "\\gordianconcepts\SRL Backup\ADMIN-PC\C\Users\Gordian\Documents\Outlook Files\Outlook Daily Backup for Cobian\Internet Calendar Subscriptions.pst"
2019-09-04 04:00 The file "GLOBALROOT\Device\HarddiskVolumeShadowCopy12\Users\Gordian\Documents\Outlook Files\Internet Calendar Subscriptions.pst" was successfully copied
2019-09-04 04:00 Backing up the file "GLOBALROOT\Device\HarddiskVolumeShadowCopy12\Users\Gordian\Documents\Outlook Files\mapisvc.inf"
2019-09-04 04:00 Copying the file "GLOBALROOT\Device\HarddiskVolumeShadowCopy12\Users\Gordian\Documents\Outlook Files\mapisvc.inf" to "\\gordianconcepts\SRL Backup\ADMIN-PC\C\Users\Gordian\Documents\Outlook Files\Outlook Daily Backup for Cobian\mapisvc.inf"
2019-09-04 04:00 The file "GLOBALROOT\Device\HarddiskVolumeShadowCopy12\Users\Gordian\Documents\Outlook Files\mapisvc.inf" was successfully copied
2019-09-04 04:00 Backing up the file "GLOBALROOT\Device\HarddiskVolumeShadowCopy12\Users\Gordian\Documents\Outlook Files\Outlook.pst"
2019-09-04 04:00 Copying the file "GLOBALROOT\Device\HarddiskVolumeShadowCopy12\Users\Gordian\Documents\Outlook Files\Outlook.pst" to "\\gordianconcepts\SRL Backup\ADMIN-PC\C\Users\Gordian\Documents\Outlook Files\Outlook Daily Backup for Cobian\Outlook.pst"
2019-09-04 04:20 The file "GLOBALROOT\Device\HarddiskVolumeShadowCopy12\Users\Gordian\Documents\Outlook Files\Outlook.pst" was successfully copied
2019-09-04 04:20 Backing up the file "GLOBALROOT\Device\HarddiskVolumeShadowCopy12\Users\Gordian\Documents\Outlook Files\steve.low@gordianconcepts.com (1).pst"
2019-09-04 04:20 Copying the file "GLOBALROOT\Device\HarddiskVolumeShadowCopy12\Users\Gordian\Documents\Outlook Files\steve.low@gordianconcepts.com (1).pst" to "\\gordianconcepts\SRL Backup\ADMIN-PC\C\Users\Gordian\Documents\Outlook Files\Outlook Daily Backup for Cobian\steve.low@gordianconcepts.com (1).pst"
2019-09-04 04:28 The file "GLOBALROOT\Device\HarddiskVolumeShadowCopy12\Users\Gordian\Documents\Outlook Files\steve.low@gordianconcepts.com (1).pst" was successfully copied
2019-09-04 04:28 Backing up the file "GLOBALROOT\Device\HarddiskVolumeShadowCopy12\Users\Gordian\Documents\Outlook Files\steve.low@gordianconcepts.com.pst"
2019-09-04 04:28 Copying the file "GLOBALROOT\Device\HarddiskVolumeShadowCopy12\Users\Gordian\Documents\Outlook Files\steve.low@gordianconcepts.com.pst" to "\\gordianconcepts\SRL Backup\ADMIN-PC\C\Users\Gordian\Documents\Outlook Files\Outlook Daily Backup for Cobian\steve.low@gordianconcepts.com.pst"
2019-09-04 05:05 The file "GLOBALROOT\Device\HarddiskVolumeShadowCopy12\Users\Gordian\Documents\Outlook Files\steve.low@gordianconcepts.com.pst" was successfully copied

ERR 2019-09-04 05:05 The source file "\\?
\GLOBALROOT\Device\HarddiskVolumeShadowCopy12\Users\Gordian\AppData\Local\Microsoft\Outlook\gordianconcepts@gmail.com.ost" was not found
ERR 2019-09-04 05:05 The source file "\\?\GLOBALROOT\Device\HarddiskVolumeShadowCopy12\Users\Gordian\AppData\Local\Microsoft\Outlook\gordianconcepts@outlook.com.ost" was not found


2019-09-04 05:05 Changing the history item to Parked. Reason: not creating separated backups
2019-09-04 05:05 Deleting the Volume Shadow Copy snapshot "066964cc-8b40-4200-b901-afec6dfadc1d"
2019-09-04 05:05 The Volume Shadow Copy snapshot set has been successfully deleted
2019-09-04 05:05 Total backup time for "Outlook Backup": 1 hours, 5 minutes, 11 seconds
2019-09-04 05:05 ** Backup done for the task "Outlook Backup". Errors: 2. Processed files: 7. Backed up files: 7. Total size: 39.34 GB **
2019-09-04 05:05 --
2019-09-04 05:05 The system can now enter sleep mode
2019-09-04 05:05 Total backup time: 1 hours, 5 minutes, 15 seconds
2019-09-04 05:05 *** Backup done. Errors: 2. Processed files: 7. Backed up files: 7. Total size: 39.34 GB ***
2019-09-04 05:05 --

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cobian
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Posts: 156
Joined: Fri Mar 22, 2019 8:57 pm
Location: Umeå, Sweden
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Re: ost files not being backed up

Post by cobian » Tue Sep 17, 2019 8:12 pm

I think Windows ignores the OST files for the snapshot for some reason (maybe because this is a copy of the server files), I don't know. Anyway: in the registry (regedit.exe) look at

HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\BackupRestore\FilesNotToSnapshot

And delete the *.ost files.

Restart the computer and try again.
--
Luis Cobian
Cobian Backup's creator and Developer
https://www.cobiansoft.com

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